Voice Messaging - Karik Systems

Avaya Messaging

Voicemail Pro


VoiceMail Pro allows message handling for individuals or groups, provides information to callers, assisting the operator during periods of heavy call activity and more by including a powerful voice processing system and an easy to use graphical user interface. Voicemail messages can be integrated into a user's email box and dealt with as any email message. Through the use of Text To Speech facilities users can be provided with access to their voice and email messages through the telephone whilst in the office or remotely when away from the office.

The VoiceMail Pro application also allows far more to be achieved than just guiding a user to the group or extension they require. It allows VoiceMail Pro to dial back users, internally or externally, as soon as a voicemail message is left for them. It provides security, by prompting for a PIN code should a user wish to change their Forwarding or Follow Me number from an external telephone.
A single VoiceMail Pro server (PC-based) can provide voicemail services to multiple IP Office systems over the LAN, WAN or a Frame Relay network. This is referred to as 'Centralized Voicemail' and can reduce costs, whilst facilitating communication between IP Office sites.
Auto Attendant is enabled with VoiceMail Pro and with Embedded VoiceMail for Avaya IP Office . This application simplifies service for customers with this easy-to-use graphical interface; the ability to construct customized automated services means callers can efficiently navigate the system, and reach the right person, without the assistance of an operator.
Networked Messaging (requires VoiceMail Pro)
Increasingly organizations are operating a number of different voicemail systems across a number of sites. In this situation it is important to be able to provide integrated operation between voicemail systems so that messages can be passed between systems and delivered to a user's mailbox seamlessly. This is achieved by IP Office Voicemail Pro being licensed to support Networked Messaging.

Integrated Messaging
Integrated Messaging Pro allows increased productivity through easier management and prioritization of email and voicemail messages through one inbox. This optional application integrates IP Office Voicemail Pro and Microsoft Exchange email systems. Voice messages can be automatically forwarded to an SMTP email server or MAPI compliant email client and synchronized with a Microsoft Exchange email server.